Terms of Service

1. Acceptance of terms

By creating an account or accessing the WAutomate platform at wautomate.in ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company, you represent that you have authority to bind that company. WAutomate is a product of WAutomate ("WAutomate", "we", "us", "our"); contact info@wautomate.in.

2. Service description

WAutomate provides a multi-tenant WhatsApp Business automation platform built on Meta Cloud API, including but not limited to message broadcasting, visual chatbot flow building, Meta Native Flows authoring, shared team inbox, contact management, public REST API, and analytics. Service availability is best-effort and may be subject to scheduled maintenance, third-party dependency disruptions (e.g., Meta, Razorpay, Cloudflare), and force majeure events.

3. Acceptable use

You agree not to use the Service to:

• Send messages to users without explicit, documented opt-in consent.
• Distribute spam, phishing, malware, or unlawful content.
• Promote restricted goods or services (e.g., illegal drugs, firearms, gambling without applicable licenses, adult content).
• Harass, defame, or impersonate any individual or organization.
• Attempt to bypass rate limits, security controls, multi-tenant isolation, or platform safeguards.
• Reverse engineer, scrape, or sublicense the Service without prior written consent.
• Violate Meta's WhatsApp Business Messaging Policy, Indian telecom regulations, or any applicable law.

We reserve the right to suspend or terminate accounts that violate this section, with or without prior notice.

Misuse means immediate suspension, with no refund. If an account sends phishing, scam, impersonation (for example fake "account security" or bank/payment alerts), spam or other abusive messages, we will suspend it immediately and may pause or cancel its campaigns without notice. All payments made by that account, including plan fees, wallet top-ups and any unused wallet balance, become non-refundable.

4. Billing and payments

The Service operates on two billing models: Client Pay (direct Meta billing plus a flat platform fee) and SaaS Pay (inclusive per-message pricing). Specific rates are published on the pricing section of the website and may be updated from time to time. Wallet top-ups are processed via Razorpay and are non-transferable. Per-message charges follow Meta's category pricing (Marketing, Utility, Authentication) at the rate published by Meta on the date of message delivery.

5. Refunds

Refunds are governed by the separate Refund Policy. Wallet credits used for messages already dispatched to Meta are non-refundable. Wallet balances unused at account closure may be refunded subject to verification and processing fees, except for accounts suspended for misuse under Section 3, whose payments and balances are non-refundable. If Meta restricts, disables or bans your WhatsApp Business Account, phone number or Business Portfolio, fees and wallet balances already paid are non-refundable, because these decisions are made by Meta and are outside WAutomate's control (see Refund Policy Section 4).

6. Intellectual property

All content, code, designs, and trademarks on the platform are owned by WAutomate or licensed to it. You retain ownership of the data and content you upload. You grant WAutomate a limited license to process that data to operate the Service for your benefit and, as described in section 7, to improve WAutomate AI.

7. AI features and improving WAutomate AI

WAutomate AI features are optional. AI output can be wrong or incomplete, so review it before you send it to your customers; you remain responsible for the messages you send.

By using the Service, you agree that WAutomate may use your content and data in the Service to develop, train and improve WAutomate AI. This includes the templates, flows and chatbot designs you create, the knowledge base material and instructions you give the AI, the prompts you write, the AI responses and the edits, ratings and feedback you give on them, and usage data about how AI features are used.

• We remove or mask personal details (such as names, phone numbers and email addresses) before this use, and work with the data in de-identified or aggregated form wherever possible.
• We do not use the WhatsApp conversations between you and your customers, or your contact lists, for this purpose.
• We do not sell your content or data, and we do not give it to third parties to train their own AI models.
• You can opt out at any time by emailing info@wautomate.in from your account email. Opting out does not affect your use of the Service or AI features.

8. Third-party services

The Service integrates with third parties including Meta Platforms (WhatsApp Cloud API), Razorpay, and Cloudflare. Use of those services is subject to their own terms. We are not responsible for outages, data handling, or policy decisions made by those third parties.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation, message delivery, or specific business outcomes.

10. Limitation of liability

To the maximum extent permitted by law, WAutomate's aggregate liability under these Terms shall not exceed the fees paid by you to WAutomate in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption.

11. Indemnification

You agree to indemnify, defend, and hold harmless WAutomate and its officers, employees, and agents from any claims, damages, liabilities, or expenses arising out of your use of the Service, your content, or your violation of these Terms or any law.

12. Termination

You may close your account at any time. We may suspend or terminate your account for violation of these Terms, non-payment, fraud, or extended inactivity. On termination, the limited license granted to WAutomate under Section 6 ends, and we will delete your personal data per Section 6 of the Privacy Policy.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of India.

14. Changes

We may modify these Terms at any time. Material changes will be communicated by email and posted with an updated "last updated" date. Continued use after such changes constitutes acceptance.

15. Contact

For any questions about these Terms, email info@wautomate.in.

16. Shopify store connections

If you connect a Shopify store to the Service:

• You confirm that you own the store or are authorised to connect it, and that you may share your shoppers' data with WAutomate for the purposes in Section 15 of our Privacy Policy.
• You remain responsible for your shoppers' data, for telling them in your store's privacy policy that you use WhatsApp messaging services such as WAutomate, and for answering their requests. We process that data on your behalf and on your instructions.
• You must have each shopper's opt-in before sending them marketing messages (such as cart reminders or offers), honour opt-outs, and follow WhatsApp's Business and Commerce Policies, Meta's terms and Shopify's terms.
• Quick connect (webhooks you create in your Shopify admin) sends order and shipping updates only. Marketing messages need our Shopify app.
• Shopify may change or limit its services and APIs at any time. We are not liable for interruptions caused by such changes.