Refund Policy

1. Wallet top-ups

Wallet top-ups credit your account with a balance used for per-message charges. Top-up amounts are non-refundable once messages have been dispatched against the credit. Unused wallet balance may be refunded on account closure subject to a verification process and applicable processing or payment-gateway fees deducted by Razorpay. Accounts suspended for misuse (phishing, scam, impersonation or spam, see Terms of Service Section 3) are not eligible for any refund, including unused wallet balance.

2. Per-message charges

Charges for messages delivered through Meta Cloud API are non-refundable once Meta has confirmed delivery (status: sent, delivered, or read). For messages that fail with delivery status failed due to recipient unreachability, WAutomate will automatically refund the corresponding wallet credit within 24 hours via the platform's idempotent billing reconciliation.

3. SaaS Pay service message fee and negative balance

Numbers connected through our SaaS Pay route (hosted with our messaging partner) carry a provider fee on every message, incoming and outgoing. For these accounts WAutomate charges a SaaS Pay Service Message Fee per message, billed from your wallet at least once an hour and shown in your wallet ledger. The current rate is shown on your billing page and is based on the provider's per-message fee plus a service margin.

Because these messages have already been sent and paid for by us, this fee is deducted even if your wallet balance is low, and your balance can go below zero. While the balance is negative, Live Chat messages are hidden and sending from Live Chat is paused. Recharging your wallet clears the negative amount first, and Live Chat unlocks as soon as the balance is zero or above. The SaaS Pay Service Message Fee is non-refundable once the message has been sent or received.

4. Subscription or platform fees

If your plan includes a recurring platform fee, refund is available on a pro-rata basis only when the cancellation request is submitted within 7 days of the renewal date and no significant platform usage has occurred during that period. Beyond the 7-day window, recurring fees for the current billing cycle are non-refundable.

5. WhatsApp account restrictions or bans by Meta

Meta (WhatsApp) alone decides whether a WhatsApp Business Account, phone number, display name, message template or Business Portfolio is allowed to send messages, and may restrict, limit, disable or ban any of them, for example after quality ratings drop, users block or report the business, or Meta finds a breach of the WhatsApp Business Messaging Policy or Commerce Policy. WAutomate has no control over these decisions and cannot reverse them.

If Meta restricts or bans your WhatsApp account, number or Business Portfolio, plan or subscription fees, setup fees and wallet balances already paid are non-refundable, and the restriction does not make you eligible for a refund under any other section of this policy. Where possible, we will guide you through Meta's appeal process, and your plan and remaining wallet balance stay available for use on another approved number or account.

6. Disputed charges

If you believe a charge is incorrect, please email info@wautomate.in within 30 days of the charge with the transaction reference. We investigate and respond within 7 business days. Approved corrections are credited back to your wallet or refunded to the original payment method, at our discretion.

7. How refunds are processed

Approved refunds are processed via Razorpay back to the original payment method. Bank credit timelines vary: typically 5–10 business days for credit cards and 2–5 business days for UPI and net banking. WAutomate is not liable for delays caused by your bank or Razorpay's payment-gateway processing.

8. Service-credit alternatives

In some cases we may offer a service credit (additional wallet balance) instead of a cash refund. Acceptance of service credit is at your option; you may decline and request a cash refund where this Refund Policy permits.

9. Force majeure

WAutomate is not liable for refunds where service disruption is caused by Meta Cloud API outages, Razorpay outages, telecom regulatory action, or other force-majeure events outside our reasonable control. We will notify customers and pursue good-faith resolution where applicable.

10. Contact

WAutomate is a product of WAutomate. For refund requests or questions: info@wautomate.in.